Cancellation policy
💻 Shop Online Anytime
Prefer to shop from home? Visit woofifyme.com to browse our latest collections and shop online anytime.
Choose from:
• Island-wide Delivery (Barbados)
• In-Store Collection
• USA & Caribbean Shipping
Please read the information below before placing your order.
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⏱️ Order Processing
• Orders are typically processed within 12–48 hours, excluding weekends and public holidays.
• Processing times may vary during new collection launches, promotional periods or peak shopping seasons.
• Once your order has been packed, dispatched or is ready for collection, you'll receive confirmation via email or WhatsApp.
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💳 Payment
• Full payment is required at checkout for all online purchases.
• Where Woofify issues an invoice, Shopify Draft Order or secure payment link, payment must be received within 24 hours, unless otherwise agreed in writing.
• Woofify operates a strict no-hold policy. Products are not reserved until payment has been successfully received.
• Orders that remain unpaid after 24 hours may be cancelled without further notice and the products returned to available inventory.
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🐾 Pre-Orders
Pre-orders allow you to reserve selected products before they officially arrive in Barbados.
• A 50% deposit is required to secure all pre-orders.
• Orders over BBD $300 may be paid in three instalments:
• 50% deposit
• 25% second payment
• 25% final payment before collection or delivery
• Estimated arrival dates are provided as a guide only and may vary due to supplier delays, international shipping or customs processing.
• You will be notified once your pre-order is ready for collection or delivery.
• Orders containing both in-stock and pre-order items may be shipped together unless otherwise arranged.
• If Woofify is unable to fulfil your pre-order due to supplier or stock availability, a full refund of all amounts paid will be issued.
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📍 In-Store Collection
• Customers selecting In-Store Collection will be notified once their order is ready.
• Orders should be collected within 3–5 business days of notification.
• If an order remains uncollected after this period and we have been unable to make suitable arrangements with you, Woofify reserves the right to cancel the collection arrangement and return the products to available inventory.
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📦 Lost, Damaged & Undeliverable Orders
• Customers are responsible for providing accurate delivery information.
• Woofify is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery details.
• If a package is returned as undeliverable:
• Regional or international orders: Additional shipping charges may apply before the order can be re-dispatched.
• Local Barbados orders: We will make one additional delivery attempt where practical. If unsuccessful, collection from our boutique or another agreed collection location may be required.
• If your order arrives damaged or you receive an incorrect item, please contact sales@woofifyme.com within 3 days of delivery with your order number and clear photographs.
• Manufacturing defects must be reported within 7 days of delivery.
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🔁 Order Changes & Cancellations
Unpaid Orders
• Orders awaiting payment, including invoices, Shopify Draft Orders and secure payment links, must be paid within 24 hours.
• Unpaid orders may be cancelled without notice in accordance with Woofify's no-hold policy.
Paid Orders
• Once payment has been received, your order immediately enters our fulfilment process for picking, packing and preparation.
• For this reason, requests to cancel or modify paid orders cannot be guaranteed.
• If your order has not yet been packed, dispatched or prepared for collection, Woofify may, at its sole discretion, accommodate your request.
Pre-Orders
• Pre-orders may be cancelled within 7 days of placing the order for a full refund of the deposit.
• After 7 days, deposits become non-refundable, as stock has been specially reserved or ordered on your behalf.