Refund policy

Orders, Returns & Refunds Policy 🐾

At Woofify, we strive to make every shopping experience enjoyable for both pawrents and their fur-babies. Our team is always happy to assist with sizing, product recommendations and general product advice before you make a purchase.

By placing an order or completing a purchase with Woofify, you acknowledge that you have read and agree to this Orders, Returns & Refunds Policy.


1. General Order Information

  • Woofify does not hold or reserve products without payment.
  • Products remain available for purchase until payment has been successfully received.
  • Prices, promotions and product availability are subject to change without notice.
  • Promotional codes and discounts cannot be applied retrospectively to completed orders.

Key Return Information

Please note the following highlights of our Returns Policy. For complete details, please refer to Section 5 – Returns. To help ensure the best fit, we strongly recommend bringing your dog to the boutique or providing accurate neck and chest measurements before purchasing. Our team is always happy to assist with sizing.

• Harnesses, collars, clothing, life jackets and other sizing-dependent products are final sale for sizing, fit and change-of-mind reasons.

• Eligible non-sizing products may be returned for store credit only within 48 hours, subject to the conditions outlined in Section 5.

• Returned items must be unused, in their original packaging, accompanied by proof of purchase and suitable for resale.

• If an item is defective, damaged or incorrectly supplied, please contact us as soon as reasonably possible so that we can assist.

• Sale items, personalised products and gift cards are final sale.


2. Online Orders

Payment

  • Full payment is required at checkout.
  • Where Woofify issues an invoice, draft order or payment link, payment must be received within 24 hours, unless otherwise agreed in writing.
  • Woofify does not hold or reserve products without payment. Orders that remain unpaid after 24 hours may be cancelled and the items returned to available inventory without further notice.

Paid Orders

Once payment has been received, your order immediately enters our fulfilment process for picking, packing and preparation.

For this reason, requests to cancel or modify a paid order cannot be guaranteed.

If your order has not yet been packed, dispatched or prepared for collection, Woofify may, at its sole discretion, accommodate your request.

In-Store Collection

Customers selecting In-Store Collection will be notified once their order is ready.

Orders should be collected within 3–5 business days of notification.

If an order remains uncollected after this period and we have been unable to make suitable arrangements with you, Woofify reserves the right to cancel the collection arrangement and return the products to available inventory.


3. In-Store Purchases

Payment

  • Full payment is required at the time of purchase.
  • Products cannot be held or reserved without payment.


4. Pre-Orders

Payment

  • A 50% deposit is required to secure all pre-orders.
  • Orders exceeding $300 BBD may be paid in three instalments:
    • 50% deposit
    • 25% second payment
    • 25% final payment before collection or delivery

Cancellation

  • Pre-orders may be cancelled within 7 days of placing the order for a full refund of the deposit.
  • After 7 days, deposits become non-refundable, as stock has been specially reserved or ordered on your behalf.

Supplier Delays

Estimated arrival dates are provided as a guide only and may change due to supplier delays, international shipping delays, customs processing or other circumstances beyond Woofify’s reasonable control.

If We Cannot Fulfil Your Pre-Order

If Woofify is unable to fulfil your pre-order due to supplier or stock availability, a full refund of all amounts paid will be issued.


5. Returns

Sizing Products

Sizing products include, but are not limited to:

  • Harnesses
  • Collars
  • Clothing
  • Life Jackets
  • Adjustable accessories

These products are final sale.

To help ensure the best fit, we strongly recommend bringing your dog to the boutique or providing accurate neck and chest measurements before purchasing. Our team is always happy to assist with sizing.

As sizing assistance is available prior to purchase, refunds, exchanges and store credit are not available for:

  • Incorrect sizing
  • Change of mind
  • Personal preference

Non-Sizing Products

Eligible non-sizing products may be returned within 48 hours of purchase or delivery.

To qualify for a return, products must:

  • Be unused and in brand-new condition;
  • Be free from pet hair, odours, dirt or signs of use;
  • Be returned in their original packaging with all tags attached;
  • Be accompanied by proof of purchase; and
  • Be in a condition suitable for resale.

Return requests must be submitted to sales@woofifyme.com, including your order number and reason for the return.

Approved returns will receive store credit only, which does not expire.

Refunds are not provided for non-defective merchandise.

Woofify reserves the right to decline any return that does not meet these requirements.


6. Manufacturing Defects & Incorrect Orders

Please inspect your order immediately upon receipt.

If your order:

  • Arrives damaged during delivery;
  • Contains an incorrect item; or
  • Has a manufacturing defect,

please contact sales@woofifyme.com within:

  • 3 days for transit damage or incorrect items.
  • 7 days for suspected manufacturing defects.

Items must be returned for inspection before a claim can be assessed.

If Woofify confirms a manufacturing defect or fulfilment error, we will, at our discretion:

  • Replace the item with the same product (subject to availability); or
  • Issue store credit if a replacement is unavailable.

Damage caused by chewing, scratching, misuse, accidents, improper fitting, improper washing, alterations or normal wear and tear is not considered a manufacturing defect.


7. Final Sale Items

The following items are final sale and are not eligible for return or exchange:

  • Harnesses, collars, clothing, life jackets and other sizing products
  • Custom or personalised products
  • Sale or clearance items
  • Gift cards


8. General Conditions

  • Product colours may vary slightly due to photography, lighting and individual screen settings.
  • Customers are responsible for ensuring products are suitable for their dog and are fitted and used correctly.
  • Woofify is not responsible for injury, loss or damage resulting from improper fitting, misuse, chewing or failure to supervise pets while products are in use.
  • Delivery is considered complete once an order has been delivered to the address provided by the customer or collected by the customer or their authorised representative.
  • Customers are responsible for providing accurate delivery information. Additional delivery charges may apply where incorrect information results in a failed or repeated delivery attempt.
  • While every effort is made to ensure pricing and product information is accurate, Woofify reserves the right to correct any errors. If an error affects your order, you will be contacted before fulfilment.
  • Woofify shall not be liable for delays caused by supplier issues, shipping disruptions, customs delays, severe weather, natural disasters, strikes or other events beyond our reasonable control.
  • Woofify reserves the right to refuse any return or claim that does not comply with this policy.
  • Woofify reserves the right to amend this policy at any time. The version in effect at the time of purchase will apply to that transaction.


9. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.